We send orders out 5 times a week by Royal Mail. Upon fulfilment, you will receive a tracking number for your order.

Please use this to track your order from us.

International orders will also receive a tracking number, but will be subject to the service for the location the parcel is being sent too.

Show Up Club Returns Policy

We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help! You can contact us on hello@showupclub.co.uk

30-Day Returns

You have 30 days from the date of purchase to return any items that are unworn, unwashed, and in their original condition with tags attached.

Event tickets, and digital goods are non refundable.

Items purchased from our Outlet are eligible for a refund via store credit only. This will be added to your account so you can put it towards something you love next time.

If you’ve got any questions at all, our team is always happy to help.

Using Show Up Club Returns Labels

A fee of £2.95 per return will be applied. This fee covers the cost of shipping, processing and handling your return. The return fee will be deducted from any applicable refund.

Please use link https://www.royalmail.com/track-my-return#/details/7376 to create your returns label.

You can also choose to send your returns back by your choice of carrier. Please send this to our fulfilment address: Show Up Club Returns, Cinch, Business Centre, Unit 15 Tundry Way, Chain Bridge Rd, Blaydon-on-Tyne NE21 5SJ.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact our customer service team immediately. We will arrange for an exchange of the same item (like for like) at no additional cost to you. Faulty or damaged items cannot be exchanged for different sizes, or products.

How to Return an Item

1. 
   Start Your Return: Initiate your return or exchange by visiting the following link to generate a returns label. https://www.royalmail.com/track-my-return#/details/7376
   Prepare Your Package: Pack your items securely, including the original packaging and tags. All items must be tagged and in their original condition to be considered for refund.
   
2. 
   Attach the Returns Label: Please follow the directions on our Royal Mail portal. This will offer options for customers who do and do not have access to a printer.
   
3. 
   Send Your Return: All returns are sent using Royal Mail Tracked 48.
   

Refund Process

Once we receive your return, we will inspect the items and process your refund within 5 working days. Refunds will be issued to the original method of payment., minus any return fees applicable. If you have paid part gift card, returns are refunded on to the gift card you paid with.

International Returns

For returns outside the United Kingdom, please contact us at hello@showupclub.co.uk for assistance.

For any further questions or assistance, please contact our customer service team at hello@showupclub.co.uk.

Returns Address:

CINCH, Business Centre, Unit 15 Tundry Way, Chain Bridge Rd, Blaydon-on-Tyne NE21 5SJ.

Refund Process

Once we receive your return, we will inspect the items and process your refund within 5 working days. Refunds will be issued to the original method of payment., minus any return fees applicable.

If you receive an item that is faulty or damaged, please let us know immediately. We will arrange for an exchange of the same item (like for like) at no additional cost to you. Faulty or damaged items cannot be exchanged for different sizes, or products.

Please contact us at: hello@showupclub.co.uk

Each of our products offers a guide below the product on how it should fit, and what size to buy. Simply scroll down and see the guide under the photos.